REFUND POLICY
We want Lyvn to be the strip that stays in your routine. If it isn't, we make
it easy to walk away.
THE 30-NIGHT GUARANTEE
Try Lyvn for 30 nights from the day your order arrives. If it isn't right for
you, email us at support@trylyvn.com and we will refund your order in full.
You do not need to ship anything back. You keep the strips.
This applies to your first order of Lyvn, one per customer. Opened packs are
covered — that is the entire point of the guarantee.
HOW TO REQUEST A REFUND
Email support@trylyvn.com with the email address you used at checkout, or your
order number if you have it. You do not need to explain yourself.
We reply to every message within 1 business day.
WHEN YOU WILL SEE THE MONEY
Once your refund is approved we issue it immediately to your original payment
method. Depending on your bank or card issuer, it usually appears within 5 to
10 business days. We have no control over that part.
If more than 15 business days have passed since we confirmed your refund and
nothing has arrived, email us and we will chase it with you.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
Check your order when it arrives. If anything is damaged, defective, or not
what you ordered, email support@trylyvn.com within 14 days with a photo. We
will send a replacement or refund you in full, whichever you prefer. You will
not be asked to pay return shipping.
CANCELLING AN ORDER
If you need to cancel, email us as soon as possible. If your order has not yet
been handed to the carrier, we will cancel it and refund you in full. Once it
has shipped, the 30-night guarantee above applies instead.
WRONG ADDRESS
If a package is returned to us because the address was incomplete or
incorrect, we will contact you and reship it once at no extra cost.
EXCHANGES
We only sell one product in three pack sizes, so we do not run exchanges. If
you ordered the wrong pack size, email us before it ships and we will fix it.
QUESTIONS
Email support@trylyvn.com.
Lyvn
1445 Woodmont Ln NW, #2318, Atlanta, GA 30318, United States